This policy explains returns, refunds and order support for CAVRYNE® products purchased directly through Cavryne.com .

CAVRYNE® offers household cleaning and home-care products across categories such as surface and kitchen care, bathroom and drain care, laundry and fabric care, appliance maintenance, stainless-steel care, upholstery care and closet or drawer freshness.

Our 30-day commercial guarantee is in addition to any mandatory consumer rights that apply to your purchase.

You may request a return or refund within 30 calendar days after your order is delivered .

You do not need to provide a specific reason for a standard change-of-mind request.

Regular-price and promotional purchases may qualify, subject to the terms of this policy.

This voluntary guarantee does not replace, restrict or reduce rights provided by applicable consumer law.

To request a return under our commercial 30-day policy:

• Submit your request within 30 calendar days after delivery.
• The item must have been purchased directly from Cavryne.com.
• Provide an order number or other reasonable proof of purchase.
• Keep the product, supplied accessories, instructions and packaging until we provide return instructions where reasonably possible.

Unused or unopened products

Products that are unused, complete and in substantially original condition will generally be easier to process for a change-of-mind return.

Opened or used products

Some opened products may still qualify depending on the nature of the product, degree of use and reason for return.

Additional restrictions may apply where a product has been substantially used, consumed, contaminated, diluted, transferred into another container or otherwise changed in a way that affects safe return handling.

CAVRYNE® product-category considerations

• Liquid cleaners, sprays and fabric-care products: opened, substantially used, leaking or transferred products may require special return handling.
• Cleaning gels and foams: products that have leaked, been substantially consumed or have compromised closures may require special instructions.
• Cleaning tablets: tablets should remain dry and intact where reasonably possible. Opened or partially used packages may be reviewed based on the reason for return.
• Water-soluble cleaning pods: damaged, torn, dissolved, leaking or substantially used pods may require special handling.
• Laundry detergent sheets: opened or partially used packs may be assessed according to condition and the reason for return.
• Pre-moistened wipes: opened containers, used wipes or containers that no longer seal properly may affect change-of-mind eligibility.
• Closet and drawer sachets: opened, wet, contaminated or substantially used sachets may have different return requirements.

We may review suspected fraudulent or abusive claims without limiting mandatory consumer rights.

For a damaged, defective, leaking, incomplete or incorrect order, photographs may help us understand and resolve the issue.

Useful photographs may include:

• the product;
• any damaged, leaking or incorrect item;
• the product packaging;
• the shipping carton;
• shipping labels;
• damaged caps, triggers, pumps or seals; and
• included components where relevant.

Do not send passwords, security codes, complete payment-card details or unrelated sensitive information.

Contact customer support before mailing a return.

We will provide the appropriate return facility address and any product-specific instructions for your order.

Please do not send items to:

• an operating-company address;
• a supplier address;
• a warehouse address found online;
• an address shown on an outbound parcel; or
• any other location

unless CAVRYNE® Customer Care specifically confirms that address for your return.

If a return label, carrier or particular shipping method is required, we will explain this before you send the item.

Change-of-mind returns

For a return based only on personal preference or a change of mind, the customer generally pays return shipping unless applicable law provides otherwise.

We recommend using a trackable shipping service where reasonably practical.

Damaged, defective or incorrect goods

If a return is necessary because of a confirmed defect, shipping damage, leakage, missing components or an incorrect item supplied by us, we will cover reasonable return shipping costs where appropriate.

Depending on the circumstances, we may provide:

• a prepaid return label;
• a replacement;
• a refund; or
• another appropriate remedy.

Where applicable law requires a different allocation of costs, that law takes precedence.

If a CAVRYNE® product arrives:

• damaged;
• defective;
• leaking;
• incomplete;
• with missing components;
• materially different from its description;
• in the wrong quantity; or
• different from the product ordered,

please contact service@cavryne.com as soon as reasonably possible.

Include your order number and photographs where helpful.

Examples of shipping or product damage

• leaking cleaner bottles;
• broken spray triggers or pump mechanisms;
• damaged or loose bottle caps;
• cracked or punctured containers;
• torn or leaking water-soluble pods;
• damaged or exposed detergent sheets;
• broken or crumbled cleaning tablets;
• compromised wipe canisters or seals;
• wet, torn or damaged closet sachets;
• missing product components; or
• other visible damage that materially affects safe or normal use.

We will review the issue and provide an appropriate resolution under this policy and applicable law.

In some circumstances, we may not require the damaged or defective item to be physically returned.

After we receive and process an authorized return—or approve a refund without requiring a physical return—we will notify you.

Approved refunds are issued to the original payment method used at checkout unless applicable law requires otherwise.

Any shorter refund deadline required by applicable consumer law will be honored.

For a return based solely on personal preference or a change of mind, the original shipping charge is generally non-refundable unless applicable law requires reimbursement.

If the return results from:

• our confirmed error;
• shipping damage;
• a defective or leaking item; or
• another issue for which reimbursement is required,

applicable shipping charges will be refunded where appropriate.

Where required by law, we will reimburse qualifying standard outbound delivery costs. Additional charges paid for an upgraded delivery option may be excluded where legally permitted.

Eligible CAVRYNE® products purchased during sales, with promotional codes or as part of bundles may qualify under our 30-Day Money-Back Guarantee.

Any lawful exception or special promotional condition should be clearly disclosed before purchase.

For a partial bundle return, please contact us so we can calculate any applicable refund based on:

• the amount actually paid;
• any bundle discount;
• the items being retained; and
• the promotion terms disclosed at checkout.

If you would prefer a replacement or exchange instead of a refund, contact CAVRYNE® Customer Care.

Available options depend on:

• inventory;
• product type;
• the reason for the request;
• destination; and
• applicable consumer law.

Asking about an exchange does not remove rights available under this guarantee or applicable law.

If you need to cancel an order, email service@cavryne.com as soon as possible and include your order number.

We will make reasonable efforts to cancel the order before fulfillment.

Once an order has entered fulfillment or been dispatched, it may no longer be possible to stop shipment.

In that case, you may request a return after delivery under this policy or exercise any applicable statutory cancellation rights.

If we have confirmed that a refund was issued but you cannot see it, first check the original payment account.

You may also contact your:

• bank;
• credit-card issuer;
• digital-wallet provider; or
• other payment provider

to ask about the refund's posting status.

If the expected posting period has passed, email service@cavryne.com with your order number and refund confirmation so we can assist with an investigation.

Our 30-Day Money-Back Guarantee is a voluntary commercial policy and does not replace mandatory consumer protections.

Depending on your location and the transaction, additional rights may apply to goods that are:

• faulty;
• damaged;
• unsafe;
• misdescribed;
• incomplete; or
• otherwise non-conforming.

Qualifying EU and EEA distance purchases generally carry a 14-day statutory right of withdrawal, subject to applicable exceptions and conditions.

Qualifying UK distance purchases generally allow 14 days after receipt to notify the seller of cancellation and a further 14 days to return the goods, subject to applicable exceptions and conditions.

Mandatory refund deadlines and reimbursement of standard outbound delivery costs will be respected where legally required.

Certain exceptions may apply to specific categories, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, customized goods or other categories recognized by applicable law.

For a statutory withdrawal, you may contact service@cavryne.com with a clear statement that you wish to cancel the applicable purchase.

Any other legally required withdrawal method remains available.

Nothing in this policy limits non-excludable consumer rights.

Zaizhong Fu is the designated Brand Representative listed for CAVRYNE®. This policy does not make any separate statement concerning the company's registered legal representative.

Return destinations and instructions are provided separately by customer support.